Get Your Store Audited. Find the Leak First.
Before changing anything, find out where customers are actually dropping off. The audit diagnoses your conversion problems and tells you which ones deserve attention first.
A structured walk through your customer journey.
Every stage is reviewed the way a real buyer experiences it — from the first click to the completed order — and every friction point is documented rather than assumed.
What Gets Reviewed.
Entry & First Impression
Does the store explain what it sells, for whom, and why it's worth choosing — within seconds?
Product Discovery
Navigation, collection structure, search and the paths visitors actually take to products.
Product Page Confidence
Value clarity, objection handling, imagery, reviews, delivery expectations and CTA strength.
Cart & Checkout Friction
Cost surprises, field count, payment trust and every step between intent and purchase.
Trust Signals
Where proof, policies and reassurance appear relative to the moment of hesitation.
Retention Opportunities
Email capture, abandonment recovery and post-purchase experience gaps.
What You Walk Away With.
- A prioritised list of conversion problems, ranked by likely business impact
- Annotated screenshots of the friction points found in your journey
- Practical recommendations you or your team can implement
- A clear sequence — quick wins first, deeper work mapped after
Tell Me About Your Store.
A few short questions. You'll get a reply with next steps and what the audit will cover for your store.
Questions Before We Start.
Your store URL, access to analytics where possible, and a short note on what you believe is going wrong. Nothing else is required to begin.